Terms & Conditions

Last updated 31/07/2026

These terms cover your use of We Fix It and any repair or purchase you make.

Repairs: we diagnose your device and give you a fixed quote before any work starts. You are free to decline, and you will not be charged for the diagnosis. Once you approve a quote we will carry out that work. If we find a further fault along the way we will stop and contact you rather than run up the bill. Every repair carries a 6-month warranty covering the work we did and the part we fitted. That warranty does not cover new accidental damage, liquid damage after the repair, or a different fault.

Your data: please back up your device before you leave it with us. We take reasonable care, but repair work can result in data loss and we cannot be responsible for it.

Collecting your device: we will contact you as soon as your device is ready. Please collect it promptly, and bring your booking reference.

About the goods we sell: everything is pre-owned and graded honestly. Each device is checked and graded before listing, and the condition grade and any faults are stated on the product page.

Price and payment: prices are in pounds. We are not VAT registered, so no VAT is charged. Pre-owned goods are sold under the VAT margin scheme. At the moment payment is taken in the shop. You can reserve an item on this website and pay at the counter when you collect it. Reserving does not charge you anything, and we hold the item for the period stated in your reservation email.

Our details: We Fix It is a sole trader business at 631 Saffron Lane, Aylestone, Leicester LE2 6UN. Full contact details are in the footer.

Nothing in these terms affects your statutory rights under UK consumer law.