Returns & Cancellations

Last updated 31/07/2026

Goods you have bought: you have 14 days from receiving an item to change your mind, on top of your statutory rights. Tell us within those 14 days and send the item back in the condition you received it. Once it is back with us and checked, we refund you by the same method you paid.

Every device we sell carries a 6-month warranty. If a fault appears in that time, contact us and we will repair it, replace it, or refund you.

Reserved items: a reservation is not a purchase and nothing is charged, so there is nothing to cancel. If you change your mind, just let the hold lapse or tell us and we will release it.

Repairs: a repair is a service carried out on your own device, so the 14-day change of mind right does not apply once we have done the work you approved. You can decline the quote before any work starts and pay nothing. If the repair itself fails within 6 months, bring it back and we will put it right under the repair warranty.

Faulty or not as described: your statutory rights under the Consumer Rights Act 2015 always apply and nothing here reduces them.