Privacy Policy

Last updated 31/07/2026

Who we are: We Fix It is a sole trader business based in Leicester. We repair electronic devices and sell pre-owned ones. Contact details are in the site footer.

What we collect: the name, email address, phone number and device details you give us when you book a repair, and the email address, name, delivery address and order history you give us when you buy or make an account. If you book a repair we keep a record of the fault, the work done and the parts used, so the warranty can be honoured.

Payment card details are handled entirely by our payment provider. We never see or store them. Where you pay in the shop, the card details stay with the card terminal and never reach this website.

Why: to diagnose and carry out repairs, to contact you about a quote or a device that is ready, to take payment, to fulfil and deliver orders, to handle returns and warranty claims, and (only if you opt in) to send you stock alerts.

Your rights: you can ask us for a copy of your data or ask us to delete it at any time from your account page under Privacy, or by contacting the shop. We keep the financial record of completed orders and repairs for as long as UK tax law requires, with your personal details removed.

Analytics: we count page views without cookies and without identifying you. If we ever turn on third-party analytics, we will ask for your consent first.